Customer Service

Ordering

Customer Service is pleased to take orders during the
following hours:

9:00 AM to 7:30 PM EST, Monday to Thursday
9:00 AM to 6:00 PM EST, Friday
As of Friday, June 2, 2017, Friday hours will be 9:00 AM to 6:00 PM EST

Orders may also be placed at anytime
by fax or email:

TEL (800) 263-5861
FAX (800) 722-9953
EMAIL sales@seroyal.com

Greater Toronto Area:
tel (905) 508-2050
fax (905) 508-2055

All orders are shipped the same day when placed
before 2:30 PM your local time.

Seroyal strives to keep our prices as low as possible without
compromising the quality and efficacy of our products; however,
from time to time circumstances may arise where we may need to
change prices without advance notice.

DELIVERY

We provide expedited delivery service upon request (fees
apply) because of the importance of having the products on
hand for your patient. You should be in receipt of your order
in one or two days. If not received within this time, contact
the Customer Service department. Upon receipt of your
order, please check it immediately. Report any discrepancies
within three days of receipt.

HANDLING FEES & TERMS

  • All orders over $300 are shipped free of charge.
  • Orders under $300 will be charged $10.50 (all provinces except NT, NU, YT)
  • Orders under $500 will be charged $35.00 (NT, NU, YT)
  • An additional $5.00 handling fee will apply to drop shipments placed through fax/email/phone.
  • Your order may be prepaid in full, or charged to your VISA, American Express or MasterCard.

  • * Before taxes


Returns

Products can be returned within 30 days from date
of purchase unless marked or defaced. Products with
lapsed expiry dates are not accepted. Returns require
preauthorization and are subject to a 25% restocking fee plus
shipping costs. Probiotic and homeopathic products are not
accepted for return.

Canada 490 Elgin Mills Road East  Richmond Hill, ON  Canada L4C 0L8  Tel: 1-800-263-5861  Fax: 1-800-722-9953

What's new at Seroyal

Research

ProChild Study

Press Release

Cor Defence

Atrium wins Nutritional Business Journal award in Science and Innovation

Read the NBJ article about Atrium's win